The Minnesota Veterans Home in Luverne has been recognized with the Pinnacle Customer Experience Award, through Pinnacle Quality Insight.
The company helps senior care providers improve patient experience and retain employees through survey platforms.
The Luverne Veterans Home “customer experience” is measured through Pinnacle’s monthly telephone interviews with the residents and/or their families.
The survey results are reviewed throughout the year to better understand residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, the Luverne Veterans Home has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
“This award is a testament to our excellent staff who are honored to serve our nation’s heroes,” said Scott Buchanan, Luverne Veterans Home administrator.
All four of the Minnesota Veterans Homes skilled nursing facilities have received this recognition for the past four years starting in 2018.
“We have set the standards high and have a track record of receiving these awards,” said Deputy Commissioner Douglas Hughes.
“Even a pandemic cannot impact our commitment to the highest quality of care and experience for our residents.”
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