The Minnesota Veterans Home in Luverne is among four in the state to receive national accolades for its skilled nursing care.
The Pinnacle Quality Insight’s 2022 Customer Experience Award in the skilled nursing category also went to facilities in Fergus Falls, Minneapolis and Silver Bay.
By qualifying for the award, these Veterans Homes have scored in the top 15 percent of the nation across a 12-month average.
Pinnacle Quality Insight conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.
Over the past year, Pinnacle interviewed residents and their families on several areas including: cleanliness, activities, therapy, personalized care, dignity and respect, communication and responding to resident concerns.
The results are compared to others in the industry, and the Minnesota Veterans Homes have been identified as “best in class.”
“The Pinnacle survey results represent the overall quality our homes provide to our residents by our staff,” said Douglas Hughes, Veterans Healthcare deputy commissioner.
“We are very proud of the level of care that is provided and appreciate the work of all employees to provide this experience to residents and families.”
He said Minnesota Veterans Homes have worked to ensure that individual needs of every resident are met.
Over the course of 2021, Pinnacle contacted residents and their families in monthly telephone interviews that included open-ended questions, as well the opportunity to rate the Veterans Home in specific categories.
Every month, the veterans homes reviewed these real-time survey results to gain a better understanding of residents’ needs and made improvements when necessary.
Pinnacle Quality Insight is a customer satisfaction measurement firm with 26 years of experience in post-acute healthcare.
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