Luverne Veterans Home receives Pinnacle ‘Customer Experience’ Award
The Minnesota Veterans Home in Luverne has been recognized with the Pinnacle Customer Experience Award through Pinnacle Quality Insight.
The company helps senior care providers improve patient experience and retain employees through survey platforms.
The Luverne Veterans Home “customer experience” is measured through Pinnacle’s monthly telephone interviews with the residents and/or their families.
They’re asked about nursing care, dining service, quality of food, cleanliness, individual needs, laundry service, communication from the facility, response to problems, recreational activities, professional therapy services, admission processes, overall safety and other topics.
The survey results are reviewed throughout the year to better understand residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, the Luverne Veterans Home has satisfied the rigorous demand of scoring in the top 15 percent across a 12-month average.
“The Pinnacle survey results represent the overall quality care our home provides to our residents by our staff,” said Administrator Scott Buchanan.
“We are very proud of the level of care that is provided and appreciate the work of all employees to provide this experience to residents and families.”
This is the fifth year in a row the Minnesota Veterans Home in Luverne has received the Pinnacle award.
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